Refund policy

At Adhesix, customer satisfaction is one of our highest priorities. We want every purchase to meet your expectations. If for any reason you are not completely satisfied with your order, we're here to make the return process simple and hassle-free.

30-Day Return Policy

We proudly offer a 30-day free return and refund policy.

You may request a return within 30 calendar days after your package has been delivered.

To qualify for a return, products should:

Be returned within 30 days of delivery.
Be unused or only lightly inspected.
Be in their original packaging whenever possible.
Include all original accessories and components.

Items showing excessive wear, intentional damage, or misuse may not qualify for a refund.

Free Returns

We provide free returns for eligible orders.

If your return request is approved, our support team will provide detailed return instructions.

Please do not return any package without contacting us first, as unauthorized returns may delay processing.

Damaged or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the problem
Clear photos showing the issue
Photos of the packaging if applicable

Once verified, we will offer one of the following solutions:

A free replacement
A full refund
Store credit (if preferred)

Lost Packages

If your tracking information shows unusual delays or your package appears to be lost during transit, please contact us.

We will investigate the shipment with the carrier and provide an appropriate solution, which may include a replacement or refund depending on the outcome.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary depending on your payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or customized products
Gift cards
Clearance or final-sale items
Products damaged through misuse or improper installation

These exceptions will be clearly indicated on the product page whenever applicable.

Order Cancellation

Orders may be canceled before shipment.

Once an order has entered fulfillment or has already shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery according to this policy.